About Visual Support
The Visual Support App allows support agents, experts and claim professionals to see what you see, either by leveraging the back camera of your IOS device or by sharing your screen. To use this application you must be...
The Visual Support App allows support agents, experts and claim professionals to see what you see, either by leveraging the back camera of your IOS device or by sharing your screen.
To use this application you must be invited via SMS or start the interaction from a webpage.
To start the visual interaction you have to download the application and go back to the SMS or webpage to connect the session.
During the interaction you can leverage advanced capabilities as:
- HD Audio
- Video frame rate auto adapt
- Screen sharing and co-browsing
- Live remote pointer
- 2 ways drawing and annotations
- Pause video, photos and picture saving
- Session recording
The app does not allow the remote agent to access any data stored on your device.
Apr 10, 2024
Version 5.1.1
In this release, we are introducing our brand new feature: Mobile Agent for Sightcall VISION. We also fixed a lot of bugs and improved performance.
Previous Versions
Here you can find the changelog of Visual Support since it was posted on our website on 2016-11-08 16:05:39.
The latest version is 5.1.1 and it was updated on 2024-04-19 19:54:59. See below the changes in each version.
Visual Support version 5.1.1
Updated At: 2024-04-10
Changes: Apr 10, 2024
Version 5.1.1
In this release, we are introducing our brand new feature: Mobile Agent for Sightcall VISION. We also fixed a lot of bugs and improved performance.
Visual Support version 5.1.0
Updated At: 2024-03-01
Changes: Mar 1, 2024
Version 5.1.0
In this release, we continued to improve our new solution, Sightcall VISION.
In particular, we added snapshots and annotations for Mobile agents, screencast and zoom for guests. We also strengthened the user experience with zoom feature and fullscreen/PiP switch.
On top of that, we also added AI Detection to help you identify and localize a specific object in a scene.
And as usual, we also improved performance and stability.
Visual Support version 5.0.5
Updated At: 2024-01-24
Changes: Jan 24, 2024
Version 5.0.5
In this release, we implemented a minor change to the WebView URL opening.
Visual Support version 5.0.4
Updated At: 2024-01-15
Changes: Jan 15, 2024
Version 5.0.4
In this release, we fixed an issue where the iOS minimum version to install the app was set to 15.5 instead of 14.
Visual Support version 5.0.3
Updated At: 2023-12-19
Changes: Dec 19, 2023
Version 5.0.3
In this release, we fixed various issues on Sightcall Visual Journeys.
Visual Support version 5.0.1
Updated At: 2023-12-05
Changes: Dec 5, 2023
Version 5.0.1
This release is very special as we introduce our brand new product, Sightcall Vision!
Benefit of self-guided and human-guided assistance, with a modern experience and simple to use features.
We don't forget our classic version and we improved the experience for calls with several users.
Visual Support version 4.5.9
Updated At: 2023-10-16
Changes: Oct 16, 2023
Version 4.5.9
Features
- Cloud communication layer updated
- iPhone 15 compatibility
Visual Support version 4.5.7
Updated At: 2023-06-27
Changes: Jun 27, 2023
Version 4.5.7
Features
- SDF: added Accuracy to GPS
Bugfixes
- SDF: GPS continuous mode fixed
- App Clip: added rich consent text (with HTML)
Visual Support version 4.5.3
Updated At: 2023-06-07
Changes: Jun 7, 2023
Version 4.5.3
Features
- Digital Flows: now able to load an URL in the same webView
Bugfixes
- Case reports broken because of chat messages
- Downgrade iOS minimum from 15 version to 14
Visual Support version 4.4.0
Updated At: 2023-02-13
Changes: Feb 13, 2023
Version 4.4.0
Digital Flows :
- Media Upload new metadata attribute
- Detection of Flow background/foreground changes
Bugfixes:
- SDF Media Capture: improve compression and resize preview images stored in Context
- SDF: Call activity (from guest url) not starting if an SDF is already launched
- SDF: Change UI/UX for Native pop-up to start a new Flow
- SDF: Native pop-up is always triggered on "resume" and "restart" in the URL
- SDF: Unable to capture video on some iOS devices
- Misc: "Paste URL link" feature crashes the app
- Misc: Unable to process specific ACD URL
Disclaimer
Official App Store Link
We do not host Visual Support on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Apple and passed their terms and conditions to be listed there. We recommend caution when installing it.
The App Store link for Visual Support is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
If you have questions regarding this particular app contact the publisher directly. For questions about the functionalities of apps112.com contact us.
