Visual Support5.8.6 - App Store

The Visual Support App allows support agents, experts and claim professionals to see what you see, either by leveraging the back camera of your IOS device or by sharing your screen.

To use this application you must be invited via SMS or start the interaction from a webpage.

To start the visual interaction you have to download the application and go back to the SMS or webpage to connect the session.

During the interaction you can leverage advanced capabilities as:
- HD Audio
- Video frame rate auto adapt
- Screen sharing and co-browsing
- Live remote pointer
- 2 ways drawing and annotations
- Pause video, photos and picture saving
- Session recording

The app does not allow the remote agent to access any data stored on your device.

Version History Minor bugs fixing 5.8.6 Sep 2 Added support to Thai language 5.8.5 Apr 9 Minor bug fixes and improvements 5.8.4 12/18/2025 Minor bug fixes 5.8.3 10/30/2025 Minor bug fixes. 5.8.2 10/16/2025 Minor bug fixes. 5.8.1 09/17/2025 New virtual background
Minor bug fixes 5.8.0 09/05/2025 In this release, we improved performance and stability. 5.7.0 07/31/2025 In this release, we improved
- live translations with real-time translations
- AR Smart measure ease of use and reliability

And as usual, we improved performance and stability. 5.6.0 03/27/2025 In this release, we fixed an issue that could prevent a call to establish between two agents. 5.5.6 01/22/2025 In this release, Smart Measure is improved and is much easier to use. It also contains several bug fixes. 5.5.5 01/20/2025 In this release, we fixed a bug when opening twice a Digital Flow. 5.5.4 12/17/2024 In this release, we added new features:
- Live translation of your call
- Scan QR codes, Bar codes and Data Matrix
- Better audio quality and Bluetooth devices support
- iOS 18 support

And as usual, a lot of bug fixes to improve stability and performance. 5.5.2 12/05/2024 In this release, we improved PiP behavior and fixed a bug with Zoom 5.4.2 10/15/2024 In this release, we fixed a few video bugs. 5.4.1 10/02/2024 In this release, we added a lot to our VISION experience! You can now send and receive a Screencast, Zoom in your video and as usual, we improved the stability of our product. 5.4.0 09/26/2024 Fixed a bug where in rare situations, the app could crash. 5.3.1 07/23/2024 In this release, we added "Measure in Augmented Reality" while in a call for Sightcall VISION.
You can also now switch from one app to another and still see the other person in Picture in Picture !

We also improved stability and performance for Mobile Agent and Multiparty. 5.3.0 07/10/2024 In this release, we improved performance and stability for multiparty calls. 5.2.3 06/10/2024 In this release, we improved performance and stability for multiparty calls. 5.2.2 05/21/2024 In this release, we've fixed an OCR bug that can occur in rare situations 5.2.1 05/16/2024 In this release, we are improved Mobile Agent for Sightcall VISION and also fixed various bugs. 5.2.0 04/30/2024 In this release, we are introducing our brand new feature: Mobile Agent for Sightcall VISION. We also fixed a lot of bugs and improved performance. 5.1.1 04/10/2024 In this release, we continued to improve our new solution, Sightcall VISION.
In particular, we added snapshots and annotations for Mobile agents, screencast and zoom for guests. We also strengthened the user experience with zoom feature and fullscreen/PiP switch.

On top of that, we also added AI Detection to help you identify and localize a specific object in a scene.

And as usual, we also improved performance and stability. 5.1.0 03/01/2024 In this release, we implemented a minor change to the WebView URL opening. 5.0.5 01/24/2024